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N
namtrag
Level 2
February 17, 2021
Question

Proseries 2020 font issues

  • February 17, 2021
  • 3 replies
  • 18 views

Is anyone else having issues printing 2020 tax returns where the fonts are screwed up?  Too big in some spots, random space in the middle of words, etc?  

This topic has been closed for replies.

3 replies

A
Andrei
Level 3
February 19, 2021

Hi - sorry to hear you're experiencing this issue. 

We've seen this issue be caused by bad printer drivers, so make sure your's are up to date.

Otherwise... try using the print to image/print to PDF functionality. 

N
namtragAuthor
Level 2
February 19, 2021

We figured it out.  We let windows instll the printer on our new computers.  Our printer service person said you had to use drivers from Lexmark, and not let the Windows auto install do it.  I thought I would let you know in case you get other questions of this nature.

A
Andrei
Level 3
February 19, 2021

Great to hear! Appreciate you following up. That's helpful for us. 

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