Level 3

Solved

ProSeries 2020 Error Pop-up

11 replies
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Today we are receiving an error message stating ProSeries has detected a mismatch between the client rows displayed on Homebase and the client files in the data folder. Can someone help us with this error?

ProSeries Professional

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Just-Lisa-Now-Answer

Intuit Community Champion

I get that now and again, I let it "fix" it and everything is fine.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Just-Lisa-Now-

Answer

Intuit Community Champion

I get that now and again, I let it "fix" it and everything is fine.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

C

CD1965Author

Level 3

Thank you. We will fun the Fix and move on!

Just-Lisa-Now-

Intuit Community Champion

it seems to pop up with one of the last returns I worked on, no clue what it needs to fix (the message pops up before I have a chance to see if maybe that file is missing in HB?) it just shows me that one file was fixed...I guess maybe one of these times I should choose NO and see what happens LOL

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

B

BigDarrell

Level 3

I got that message for the first time today, I hit fix and it says there are no files identified to fix so I hit close. Then I closed out of the program and restarted and get the same message with the same result.

This prompted me to re-index and/or sync database and/or rebuild database but I noticed none of those functions are listed in my Homebase menu. I do have some locked files that had unemployment that were e-filed before the retroactive change. Could that be affecting or disallow those functions?

I am perplexed, lol.

C

CD1965Author

Level 3

After reading your post, I exited ProSeries and upon logging back in, I too received the message again. I also noticed that it doesn't seem to be fixing anything.

I went to ProSeries' Help and tried following the directions there, however, I don't get all the options they speak of. I find this often in ProSeries Help. It seems to me they need to update their Help Center.

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Bert

Level 5

Yesterday ProSeries released and update that checks for a miss match between Data file and Cache files on startup. Then displays the dialog box that you are seeing. There can be times when you have more cache files then Data files.

If you see this dialog every time you open ProSeries select "Yes" the first time. if it does not fix anything. The next time you open select "No, do not show this again"

G

GeorgePhx

Level 3

I just started getting the same message. I am hesitant to just click "No, do not show this again" since it could just cover up a problem. Should I be concerned?

B

Bert

Level 5

No you shouldn't be concerned. if you felt there was anything wrong you can always run Database Maintenance at any time which would detect the same thing.

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