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Katie C
Level 3
January 24, 2021
Question

Proseries 2020

  • January 24, 2021
  • 1 reply
  • 12 views

Database unavailable error.  Program will not open at all

It isn't very useful there is ZERO support from intuit on the weekends.

 

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1 reply

Orlando11
Level 8
January 24, 2021

I'm sorry for the issue and frustration.  The care organization is open sometimes on weekend days, like yesterday, but aren't open today. So.. let me see if I can diagnose the issue.

Can you..

  • Open File Explorer
  • Navigate to your installation directory (probably C:\ProWin20)
  • Navigate into 32bit\logs directory
  • Email the proseries.txt file to proseries_engineering@intuit.com as well as an exact description of the error message you are getting (or better yet, a screenshot)
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