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Level 2
Feb 10, 2024 3:51 PM UTC
Question

Program losing settings

My Desktop version of ProSeries keeps losing the settings on my standard letters.  Can someone tell me why?  I open the letter to edit it, do my edits, save them and it prints fine for that client.  After I close the client and log off the program, when I log back on the settings have reverted back to the standard.  How can I fix this, or does tech support need to know about it?

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    1 reply

    Level 8
    Feb 10, 2024 4:42 PM UTC

    I’m having no problems editing and savings the changes.  Are you saving the changes BEFORE closing the letter to return normal input?