Level 4

Question

Program Crashing

Forum|Forum|5 years ago
March 22, 2021
16 replies
101 views

The program crashing is out of control. It happens about 10- times a day and isn't tied to any one thing I am doing. Sometimes it happens when I am printing, sometimes when it is just open and I am putting together a tax return, sometimes when I am entering data.

I have tried the fix that was offered by Pro Series a number of times and that hasn't helped at all.

This is just icing on the cake of an already stress filled tax season.

Is anyone else experiencing this increase over the past week to 10 days.

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Have you rebooted the computer THEN used the Repair updates in the Windows Program menu (dont start up ProSeries)?

Scroll through this thread to find this post

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/pro-series-crashing/00/118994

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Ernie

Level 7

Lisa: I did reboot and then do the repair. When that did not fix it I completely uninstalled and reinstalled the program. Did not help.

They need to get this FIXED! QA? I don't believe they have one or they are failing miserable.

Dusty Ernie.

Just-Lisa-Now-

Intuit Community Champion

sounds like they cant isolate WHY its happening so they dont know what to fix.....Ive only had it happen twice, once on Friday and once on Saturday...just had another Windows update this morning..so far so good.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

Ruby16

Level 2

Program has been crashing at least once a day since I started in Jan. After update on Thursday, Feb 18th it's crashing pretty much every client during prep and when I try to e-file. Applied the "repair update" fix several times. No help. Spent two hours e-filing 3 returns on Saturday. Took Sunday and today off figuring they'll have a fix today. I will go in tomorrow, and if it's still crashing I will seriously consider getting Drake.

G

garman22

Intuit Community Champion

Just like a few years ago with the printer issue....I dont think Intuit has any clue as to why its happening. I truly believe its a programming thing.

M

MARYNAVAuthor

Level 4

Ugh. I remember that all too well. We had to print everything to pdfs and then print them from the pdfs so it wouldn't crash.

T

TracisTax

Level 3

Yes program shuts off at least 10 to 20 times per day, no crash message appears any more now just simply logs out and shuts down completely. This has to be an error in one of the last updates we did! Please proseries fix this before we all pull our hair out!

F

fredr

Level 5

Program crashed six times today, this needs to be fixed.

G

garman22

Intuit Community Champion

Crashing on my end too. I think they are lost.

J

jcorient

Level 2

I've done all of the above/below and same results. Program is crashing constantly, this is a frustrating tax season to begin with I don't need additional stress added!! Please fix this

Sign up

Login with SSO

Let's get you signed in

Login with SSO