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pdbutler2
Level 2
Mar 9, 2023 6:32 PM UTC
Question

Process payment for filing to print

Ony 03-08-2023, an order #  SFDCCA 185998619 was processed to pay for printing Fed 2020; it was paid an misapplied to the State of Florida.  I am striving to print Fed 2020 and this has been ongoing for 3 weeks.  Advantage Capital Group account 7792

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3 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
Mar 9, 2023 6:43 PM UTC

The PPR fees get put into your account and get applied by you to the tax return youre printing, so I'm not sure how it got applied to a FL return, at any rate, nobody here can help with account issues like that, you have to call into support.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    pdbutler2Author
    Level 2
    Mar 10, 2023 11:35 PM UTC

    Why can't the funds be applied to the Federal for my client to process/print.  You have all the information ?

    sjrcpa
    sjrcpa
    Level 15
    Mar 11, 2023 12:46 AM UTC

    "You have all the information ?"

    @pdbutler2This is not Customer Service.

    You are talking to volunteer tax professionals who use Intuit tax software. We cannot help you with billing issues.

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