Problems with today's Pro Series updates

Forum|Forum|5 years ago
March 17, 2021
9 replies
33 views

My Norton 360 firewall is going crazy blocking today's Pro Series updates, noting "suspicious action" and unverified source. Is anyone else experiencing these types of issues?

ProSeries Basic

This topic has been closed for replies.

PATAX

Level 12

Do a search on this forum and I think you will find that others have had problems with the firewall protection also...

C

ctalleycpa

Level 3

Yes, something is up with ProSeries' credentials not matching their certificate (or whatever). Cannot update, waiting for a call back from technical support. Perfect timing.

PATAX

Level 12

When it rains it pours

Angela_13

Level 6

Hi jhbvtacpa,

A program update has been released to resolve the digital signature issue.

You should now be able to update ProSeries without any errors.

J

jhbvtacpaAuthor

Level 5

Thanks for your response.

Am attempting another update, however the issue has not been resolved. Continuing to get numerous "suspicious action blocked" notifications.

Was on hold with Customer Service for almost an hour before I was disconnected and after my second call, I'll haven't received a call back.

Continued dissapointment for sofware and support that I pay thousands of dollars for each year.

O

Orlando11

Level 8

I'm sorry for the disappointment and experience. Is there a way to "exempt" ProSeries from the Norton 360 scan? We will install it and try to figure out why it's flagging things still, but it might take some time.

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