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Level 2
January 19, 2021
Question

Problem with direct deposit for customers

  • January 19, 2021
  • 2 replies
  • 18 views

Why am I receiving an error when I check for Direct Deposit box. It reads Direct Deposit Box may not be checked this ERO is not enrolled to provide direct deposit disbursement. On Refund Advantage Application Worksheet. I am a active ERO

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2 replies

sjrcpa
Level 15
January 19, 2021

Did you apply for Refund Advantage?

That is separate from being an ERO.

The more I know the more I don’t know.
Level 2
January 19, 2021

Yes I did have already call Refund Advange and they told me I was enrolled and approve as a ERO. They said it was something wrong with my Intuit software.