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S
SBBCPA
Level 2
February 24, 2022
Question

Pro Series Updater

  • February 24, 2022
  • 1 reply
  • 0 views

Pro Series Updater began hanging on the Initializing Connection task yesterday. My log for updates indicates that the last one was on 2-22-22.

 I attempted to use the Windows repair app under ProSeries 2021, but that also hangs on the Initializing Connection task. 

Finally, I tried using the using the Refresh Updates item under Update while in ProSeries, but that also hangs on the Initializing Connection task. 

Is there any other option available to fix this?

This topic has been closed for replies.

1 reply

J
jeffmcpa2010
Level 10
February 24, 2022

Try refresh updates 

Click on the update tab at the top of the page and select "refresh updates"

This will sometimes fix partially installed updates.

    S
    SBBCPAAuthor
    Level 2
    February 25, 2022

    I already tried that, it brings up the same window attempting to connect and hangs at that point.

    IRonMaN
    IRonMaN
    Level 15
    February 25, 2022

    If you tried rebooting your computer in between those attempted fixes, you could try uninstalling and reinstalling the software.

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