Pro Series software EXIT without notice, without save and without recovery.

For Orlando, from AnhNgoc

Thank you for your response!

There is no crash feedback box like this, the software just completely EXIT without any notice. Right now, it only happen with the Admin Computer, the network computer is ok. 

The Crash are random, sometime after I switch between Federal and State or sometime after I close one client file.

Best regards

Anh Bui

UPDATE - I spent three hours on the phone with Pro Series support yesterday. VERY frustrating. They had me uninstall, then reinstall, then attempt to re-populate my client data. The program crashed and closed at least a dozen times in that process (so much for the reinstall option being the fix). I had a supervisor call me back today (to further complain about the lousy service in the middle of tax season). He told me that the fix is NOT to reinstall (wasted 3 hrs yesterday), but to close the program and (in Windows), open the Pro Series Basic Edition 2020 folder and select "TOOLS - REPAIR UPDATES". Supposedly, the reinstall covered this and the crashing may have been related to reimporting the data. They thought it might be anti-virus software related (I disabled McAfee to do the data re-transfer, but it still crashed when I tried to do more than 4 client data files at a time).

They offered a credit to compensate for the lousy ProSeries experience this year and all the lost time - non billable time!!! (slightly more than 10% of my license fee). I'll re-post if I find I'm still crashing. Today, so far, so good. Was able to efile without crashing (that's been my biggest 'crash point' so far). Fingers crossed.

Good luck all!

Thanks for the advice, I've been hitting the F10 (save) key after every few items of inputting because you can input a lot of info in a minute. I've lost info on the Form 8867 as well as a few W-2's and had to re-input them.