Pro Series not loading program

Forum|Forum|2 years ago
August 31, 2023
1 reply
18 views

I have been unable to even open my program for 2 weeks. We do not run windows but Ubuntu. Every other person in our office can open the program.

I called customer support and received no help from them after a hour on the phone. The only thing they would say was that there were some technical issues and the problem would resolve once those issues had been resolved.

But that also means currently I am unable to use the program to handle clients issues.

The problem is not with my computer as I can get into all other programs

If anyone else has had this problem I would appreciate any help I can get on the matter.

ProConnect Tax

This topic has been closed for replies.

IRonMaN

Level 15

Have you tried running “repair updates” or uninstalling and reinstalling the program?

Slava Ukraini!

B

bernardonilawAuthor

Level 2

Can have not tried uninstalling the program. I run all updates for my computer once a month.

If you are talking about repair updates for the program I can not even get to the website to try that

IRonMaN

Level 15

The repair updates is normally reached through the start menu on Windows. Since you aren't running Windows, I have no idea how to find it on your computer. If you can't find the repair feature, it is certainly worth trying the unistall/reinstall route. But if you can't get to their website, you are going to need a disk to do that. What is the issue with not being able to get to the ProSeries website?

Slava Ukraini!

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