Level 1

Question

Printing Problem

Forum|Forum|5 years ago
March 15, 2021
3 replies
24 views

I can not print 2020 tax returns (Form 1040, 1120S and 1120). Before a tech had me to perform an update of 2020 I was able to print. After that I received a print error stating "java.land. IllegalStateException: Expected Fonts Directory to contain 'OCR-A__pfb'file; but it does not. Check that fonts directory specified correctly

I don't know whatelse to do. Is there someone else having the same problem with the 2020 program. I am not having this problem with no other years.

ProSeries Professional

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Intuit Community Champion

Intuit Community Champion

Try using Repair Updates Close Proseries and use the option from the Windows Programs menu, this is a screen shot for 2019, but 2020 is the same

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Intuit Community Champion

Intuit Community Champion

You could have a Windows update that hasnt fully installed either (Win10 had a recent update) so a computer reboot wouldnt be a bad idea as well.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Level 11

See my previous post on last week's Windows 10 update massive problems. It affected me too. A solution is listed in that post.