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fwarn
Level 1
December 21, 2020
Question

printing errors

  • December 21, 2020
  • 1 reply
  • 7 views

In ProSeries 2020, I can print to my Brother printer but not to my HP laser jet. Latter gives me a message saying file is corrupt. I have no problem with the HP in printing from any sources other than PS.

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1 reply

Orlando11
Level 8
December 22, 2020

ergh, sounds like a printer driver issue... but we'd have to dig in.

Can you email the following files to proseries_engineering@intuit.com

\32bit\Logs\proseries.txt

\appdata\PrintLog.log

 

Also can you include as much detail about your HP Laser Jet as you can - name, model #, etc.. (or better yet, if it's a recent purchase a link to the exact model would be awesome).  Sometimes we literally have to go and buy or find the exact model of printer to troubleshoot these things.

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