Pricing

Forum|Forum|3 years ago
May 16, 2023
3 replies
12 views

Wondering why Proseries has decided to screw their loyal customers. Been with them 35 years and just discovered newer customers are paying less than I am for the same package on auto-renewal. Proseries has also eliminated any U. S. customer service...I cannot understand anyone I get at Customer Support. Has anyone else had these problems with Proseries?

ProSeries Professional

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Just-Lisa-Now-

Intuit Community Champion

They always suck new customers in with low pricing for XX years...I think its a contract, so if its for 3 years and the customer decides they don't want to use PS anymore, theyre stuck paying for it each year until the contract is over.

I haven't had to call support in more years than I can count, no clue whats happening with that.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

For what it's worth, the official line from Intuit says they give a discount to new users due to the learning curve involved with using a new software.

As far as customer service goes, I haven't called this year. I did make one call last year and the voice on the other end sounded like she could have been talking to me from Wisconsin --------------- but I didn't hold that against her in the event that she really was a cheesehead.

Slava Ukraini!