Popup saying unable to save automatically generated client recovery file

Forum|Forum|6 years ago
July 22, 2020
5 replies
39 views

The user of Proseries software gets an error saying "Unable to save automatically generated client recovery file.". They are otherwise able to work without an issue, but are worried that they may lose data. How can I get this popup to stop showing up?

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Ive never seen that message....are they working from a removable or virtual drive maybe?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

C

CahillHlpAuthor

Level 2

It's a standalone install, and the program is installed on their computer. Would it being installed on a network location prevent it being saved?

Just-Lisa-Now-

Intuit Community Champion

I know nothing about networks, but it seems like wherever its trying to send the auto backup to (in case of a crash you can recover the file), its not able to access that drive.

You could turn off the auto save or increase the number of minutes that it does the auto save to reduce the amount of times you see the message, obviously thats not a fix, but a temporary workaround to get rid of the message until you figure out whats really happening.

Tools >General are your auto save options

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

S

scottyb

Level 2

I am also getting this error, when I go between 1040 forms. Is there a way to stop it?

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