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Level 2
February 25, 2021
Solved

Pay per return

  • February 25, 2021
  • 1 reply
  • 16 views

I use the pay-per-return. Today, I entered my card information to pay for and authorize an individual return. As soon as the payment process ended, Pro Series crashed. When I re-started ProSeries and opened the return, it was showing as not authorized. However, my credit card was charged for the return. Does anyone know how I can get the return authorized without having to pay for it again?

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Best answer by Just-Lisa-Now-

Tools > Pay Per Return > View Audit Report  does it show in there?

Or see if your payment is sitting in there waiting for you to use it.

1 reply

Just-Lisa-Now-
Intuit Community Champion
February 25, 2021

Tools > Pay Per Return > View Audit Report  does it show in there?

Or see if your payment is sitting in there waiting for you to use it.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪