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lbones
lbones
Level 6
Feb 22, 2021 6:34 PM UTC
Question

Password Protected signature forms being received as a .dat file

Last several times I have tried to send a password protected signature form to my clients it is being received as a .dat file in lieu of a PDF.  Is anyone else having that issue and if so how do I correct it. 

This topic has been closed for replies.

3 replies

Lord Happy
Lord Happy
Level 5
Feb 22, 2021 6:47 PM UTC

Happy day,

I recall that this was an issue for users with AOL accounts and certain phone-based email clients.  If that's the case, perhaps help them evolve into a more modern platform.  For free.  Because that's what the modern client demands.

lbones
lbonesAuthor
Level 6
Feb 22, 2021 7:11 PM UTC

The last two clients had a Yahoo and a gmail account.

Andrei
Level 3
Feb 22, 2021 9:30 PM UTC

Hi - 

Could you try the steps here and see if you're still having the issue?

https://proconnect.intuit.com/community/print-a-file/help/recipients-of-pdfs-emailed-from-dms-receive-winmail-dat-instead/00/3881

 

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