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mfreelon
Level 2
Jul 8, 2025 2:40 PM UTC
Question

Opening basic tax program

I have basic proseries installed on my computer and I have an icon on the desktop I used to open this program. I have used this program a few days ago June. 2025 and now this date july 2025 when I try to open the program the basic proseries logo comes up, stays up a few seconds and disappears and nothing else happens. Help

 

3 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
Jul 8, 2025 5:53 PM UTC

The first thing I would do is restart the computer then try again, if the outcome is the same, then I would go to the Windows programs menu, find PS Basic 2025 and under that you should see REPAIR UPDATES, run that and see if that fixes the problem.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    mfreelonAuthor
    Level 2
    Jul 12, 2025 10:58 AM UTC

    Thanks for your answer to my situation; my problem was solved.

    abctax55
    abctax55
    Level 15
    Jul 12, 2025 4:38 PM UTC

    You might want to share how the issue was resolved, for the benefit of folks searching that have the same problem.

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