Question

OMG. ProSeries is forcing advertisements on us.

Forum|Forum|5 years ago
March 12, 2021
7 replies
29 views

Did ProSeries really just sent out that yellow-banner "Alert" to ADVERTISE for E-Signature?

That is completely unacceptable.

ProSeries Basic

This topic has been closed for replies.

T

TaxGuyBillAuthor

@IntuitBettyJo

@IntuitAustin

When did ProSeries become an advertisement-supported software? Does this mean ProSeries is going to refund our payments, now that it is being supported by advertising?

IntuitAustin

Level 10

Thanks for your feedback @TaxGuyBill. We'll make sure to pass it along to the right stakeholders.

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IntuitAustin

Level 10

Hey @TaxGuyBill

I was able to get some additional context on this.

We've got an increased amount of contacts about customers inquiring on how to use esignature. The alert was sent as an informative post and not meant to be a marketing ploy. Thank you for your feedback!

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T

TaxGuyBillAuthor

I don't care what they "meant" it to be, it was an advertisement. And despite what they told you, I believe it was meant to be an advertisement.

And that certainly should NOT be an "alert". If they want that as part of the "news", fine. NOT AN ALERT.

And at the same time, we are NOT alerted when there is horrible problems with the software. Have we been alerted to the error in the program about Kiddie Tax? Have we been alerted to the error that the program gives Recovery Rebate Credits to some taxpayers with dependents over age 16? Have we been alerted that we should NOT be tinkering with Unemployment due to the new law until the IRS gives guidance?

The "Alerts" needs to "alert" of something very important. NOT for general "how do I use a feature of the program".

Seriously, I want you to followup on this and ask if we are getting refunds because the program is turning into a ad-supported software. Most of us have it closed, but on the right-hand side of the screen it is constantly advertising for paid add-ons.

Not acceptable for expensive, professional software.

IntuitAustin

Level 10

This is currently an area we are working on improving across products, thanks for the feedback, I will make sure to get this over to that team.

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S

sfane

Level 3

The advertisements for e-signature are unacceptable. How to turn them off !!!

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