Level 3

Question

log on problems

Forum|Forum|2 years ago
December 29, 2023
4 replies
22 views

Trying to bring up to date my 2016 thru 2019 Proseries programs, but 2016-2018 programs don't acknowledge my current logon/ password that works on the other years. Why not?

My 2019 proseries program no long provides me with the log on screen. How do I fix that?

ProConnect Tax

This topic has been closed for replies.

IRonMaN

Level 15

Try to run updates from your Windows start button. If you click on the Windows button, the programs should come up with the option to run updates.

Slava Ukraini!

George4Tacks

Level 15

@IRonMaN why don't you put up simple easy to follow images like @Just-Lisa-Now- does?

If you try to fail, and succeed, which have you done?

Answers are easy. Questions are hard!

IRonMaN

Level 15

@George4Tacks - because I'm not an artist. I'm more of a Dragnet style answerer - just the facts, nothing but the facts.

Slava Ukraini!

George4Tacks

Level 15

You may have noticed that you posted a ProSeries question in the ProConnect Discussions. Better luck next year.

Answers are easy. Questions are hard!

Just-Lisa-Now-

Intuit Community Champion

@jhartwv heres a screen shot of the Windows Programs menu where you can find the update option for each year of ProSeries

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

J

jhartwvAuthor

Level 3

Thank you Lisa for your help. It worked!

D

dan3322

Level 3

Ok so I updated all prior years 2019 2018 2017 2016 using the Program update from the start menu. Now for example if I want to access 2019 from the 2019 ICON the sign in screen just keeps spinning around. Do I need to access the actual program from the windows start screen also?? Or is tech support fixing this issue?

Thanks,

Dan

Sign up

Login with SSO

Let's get you signed in

Login with SSO