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Level 4
Feb 4, 2024 4:59 PM UTC
Solved

LOCKED OUT

I am locked out of proseries. Have tried all options to reset and none work/ Anyone else having problems today?

    This topic has been closed for replies.
    ELS VAAnswer
    Level 4
    Feb 5, 2024 11:51 PM UTC

    Support was able to get me in this morning. Evidently it is a problem the software engineers are working on - you won't be able to solve it yourself should it happen to you,

    14 replies

    dascpa
    Level 11
    Feb 4, 2024 5:18 PM UTC

    In and working fine.  Sorry.  Reboot computer? Repair updates?  Re download program (data will be safe)?

    IRonMaN
    Level 15
    Feb 4, 2024 5:22 PM UTC

    Call Larry the Locksmith at 867-5309?  I'm with das - working fine for me and I would go down his list of suggestions.

    Slava Ukraini!
    Just-Lisa-Now-
    Intuit Community Champion
    Feb 4, 2024 5:34 PM UTC

    You need to describe what "locked out" means.   

    What message do you get or what actions are you taking?

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    Intuit Community Champion
    Feb 4, 2024 5:35 PM UTC

    Im also moving along nicely. 

    I would try all those above except maybe a locksmith. Lol.

    Why do you say you are locked out? Too many attempts to log in that were wrong? Locked out RIGHT AWAY when you open the program? 

    ELS VAAuthorAnswer
    Level 4
    Feb 5, 2024 11:51 PM UTC

    Support was able to get me in this morning. Evidently it is a problem the software engineers are working on - you won't be able to solve it yourself should it happen to you,

    Just-Lisa-Now-
    Intuit Community Champion
    Feb 6, 2024 12:00 AM UTC

    It would have been helpful if you could have described what was happening or the message you were getting.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪