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R
rogerlink
Level 2
February 11, 2021
Question

Loading 2020 basic software

  • February 11, 2021
  • 2 replies
  • 19 views

ProSeries basic will not load.  Message says the webpage might be temporarily down or moved to a new web address.  I've tried for over a week with no luck.

This topic has been closed for replies.

2 replies

T
TaxGuyBill
February 11, 2021

Does it not open up at all?  No log-in screen?

Try rebooting your internet router.  That has been an 'issue' why the program won't update for some people, so you may want to try that to see if that is the culprit.

Let us know if that works.  Either way, there is a great engineer that will likely comment in a while (Orlando), but if you can give a bit more details, it may help him to guide you.

R
rogerlinkAuthor
Level 2
February 12, 2021

Did not work.  Running out of time.  Guess I'll need to call Intuit for a resolution. 

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