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Michael D
Level 3
September 16, 2020
Question

Launching 2019 ProSeries

  • September 16, 2020
  • 15 replies
  • 52 views

Hi, does anyone else have a problem launching 2019 ProSeries? I was working on it Saturday. When I tried to open it on Sunday it did not open. I already invested 3.5 hourrs with Tech support who were uselsss. thanks

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15 replies

IRonMaN
IRonMaN
Level 15
September 16, 2020

Have you tried uninstalling and then doing a fresh install of ProSeries?

Slava Ukraini!
    Michael DAuthor
    Level 3
    September 16, 2020

    Ironman- I have not. If I uninstall, do I lose all of my tax returns?

    IRonMaN
    IRonMaN
    Level 15
    September 16, 2020

    My understanding is they stay intact, but make sure you make a backup of your client files anyway just to be safe.

    Slava Ukraini!
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