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Level 3
October 19, 2026
Question

Is the Email a Client Return through ProSeries not working?

I have always used this feature in the past and can not get it to work.

7 replies

IRonMaN
Level 15
October 19, 2026

When something isn’t working right with a software I always fall back on the old reliable step of rebooting my computer.  Have you tried that with any success?  If not, and you say that the e-mailing function has always worked for you in the past, it’s possible that Intuit “fixed” something with an update which broke what you need.

Slava Ukraini!
Lori563Author
Level 3
October 19, 2026

Yes, I always do the old “reboot everything” before anything. Does not work. I also tried to install the xp microsoft document writer and did not work either. Any other suggestions?

IRonMaN
Level 15
October 19, 2026

I would try going to your computer’s start menu, find ProSeries in the list of programs and then click on “tools - repair updates.”

Slava Ukraini!
Lori563Author
Level 3
October 20, 2026

Did not know that was even there and was hoping it would work. But it did not. Anything else? Thanks so much!

IRonMaN
Level 15
October 20, 2026

Unfortunately, my last suggestion is to contact support.

Slava Ukraini!
Lori563Author
Level 3
October 20, 2026

Thanks so much for your time helping me!

IRonMaN
Level 15
October 20, 2026

Sorry I couldn’t solve your problem 

Slava Ukraini!