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Level 3
Feb 6, 2022 1:06 AM UTC
Solved

Individual Tax Returns

Why am i being charged a return preparation fee when I have PS Basic 50 and always have and never been charged like this  in the past?  And how do I eliminate it from my account/profile?

This topic has been closed for replies.
Just-Lisa-Now-
Intuit Community Champion
Feb 6, 2022 4:09 PM UTC

If relicensing the product (as previously mentioned) doesn't change anything, please be sure your using Basic and not Professional by accident, its a more common problem than you would think.   As a Basic user youre allowed to download/install both Basic and Pro and if youre using Pro you'll be prompted to Pay Per Return.

If your toolbar looks like this youre in the wrong program.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

2 replies

dkh
Level 15
Feb 6, 2022 1:29 AM UTC

Try  Tools>License Product     see if that stops you from being charged

Just-Lisa-Now-
Intuit Community Champion
Feb 6, 2022 4:09 PM UTC

If relicensing the product (as previously mentioned) doesn't change anything, please be sure your using Basic and not Professional by accident, its a more common problem than you would think.   As a Basic user youre allowed to download/install both Basic and Pro and if youre using Pro you'll be prompted to Pay Per Return.

If your toolbar looks like this youre in the wrong program.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪