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P
pyle-patty
Level 3
February 17, 2022
Question

ID verification

  • February 17, 2022
  • 2 replies
  • 12 views

I am trying to enter the drivers license information for a dependent who files their own return.  ProSeries

will not let me enter info in drivers license area, but will let me enter in other ID area.  Thoughts?

 

This topic has been closed for replies.

2 replies

H
huynguyen1992
Level 2
February 17, 2022

You should scroll down to the bottom of the Identify Verification Worksheet, and you can choose which document used to verify Primary Taxpayer Identity. Hope that it helps!

P
pyle-pattyAuthor
Level 3
February 17, 2022

I tried that, but it still won't let me enter it except in the "other identification" section.

 

dkh
dkh
Level 15
February 17, 2022

You're not by chance trying to enter in Spouse section ?   I just tried entering info and mine worked fine - except if I tried entering in Spouse section instead of Taxpayer

P
pyle-pattyAuthor
Level 3
February 17, 2022

No, I tried to enter into taxpayer section.  I've never had this happen before.

dkh
dkh
Level 15
February 17, 2022

Try deleting the form - Ctrl + W - then entering info.   

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