How do i unlock a client after a power outage?

Forum|Forum|6 years ago
December 6, 2019
15 replies
102 views

Using Pro Series 2017 in Windows 10. Had a power outage with client file open which shut down my computer. Now it will not let me open, copy or delete client. Says it is locked by another user and I am the only user.

ProSeries Professional

This topic has been closed for replies.

Best answer by AshleyatIntuit

Try this...

Go to HomeBase from the top menu (between Tools and Update)
Click on HomeBase Tune-Up.
Click Yes on the next window.
ProSeries will close, click OK on the next window confirming the process is complete.
ProSeries should open automatically.

AshleyatIntuit Answer

Level 9

Try this...

Go to HomeBase from the top menu (between Tools and Update)
Click on HomeBase Tune-Up.
Click Yes on the next window.
ProSeries will close, click OK on the next window confirming the process is complete.
ProSeries should open automatically.

AshleyatIntuit

Level 9

If that doesn't work, try this https://accountants-community.intuit.com/articles/1608802-error-this-file-is-currently-locked-by-another-user-unable-to-open-client-in-proseries

abctax55

Level 15

I had a lightning strike about 60 feet from my office years ago. I had the individual module open in Lacerte. It fried ALL the client names/ssn's/dependent info for the my entire data base. As well as the printer port on my HP printer. All of this despite UPS battery backups.

Support was spectacular in trying to help, but to no avail. Thank GOD for good/recent backups. And thank god it didn't actually hit the building.

HumanKind... Be Both

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