Question
HOSTED PROSERIES-DATA NOT SAVING WHEN FILE CLOSES UNEXPECTEDLY-RECOVERY FILE CANNOT BE FOUND
My tax return data is not saving at times if I leave the file open, step away, and then the Rightnetworks desktop times out on me and closes on its own. If I havent manually saved the file, I lose all that input, even though my Auto Save set up is set to every minute. When I go back into Proseries, I get a messaage about an Auto Recovery File but the link doesnt work and it's a dead end. IT IS INFURIATING and is causing me a tremendous amount of risk.
Anyone else out there with this issue? Please share.
I've called Support no less than 10 times on this. No answers. I've been told a few times to expect a call within 48 hours from a higher up. They never have called. I will keep calling. This is unacceptable.
