having trouble accessing my software

Forum|Forum|6 years ago
January 4, 2020
4 replies
0 views

when i sign in , the message indicates that i need my administrator to grant me access .

i am the administrator and only user of my product for the last 3 years .

in any event m it will not allow me to indicate an email address so that i can grant me access

something wrong

ProSeries Professional

This topic has been closed for replies.

Best answer by IntuitAustin

@085nicky wrote:

when i sign in , the message indicates that i need my administrator to grant me access .

i am the administrator and only user of my product for the last 3 years .

in any event m it will not allow me to indicate an email address so that i can grant me access

something wrong

I would encourage you to reach out to our ProSeries support team on this one. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714

Just-Lisa-Now-

Intuit Community Champion

Ive seen others mention this same issue. If you Right click on the desktop icon for ProSeries and select Run As Administrator, does that do anything different?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

0

085nickyAuthor

Level 3

unfortunately it does not help

Just-Lisa-Now-

Intuit Community Champion

I feel like I got that message one time back in November shortly after installing the program and the Run as Administrator fixed it...but Ive seen others mention a similar issue.

@IntuitBettyJo or @IntuitAustin any ideas on this?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IntuitAustinAnswer

Level 10

@085nicky wrote:

when i sign in , the message indicates that i need my administrator to grant me access .

i am the administrator and only user of my product for the last 3 years .

in any event m it will not allow me to indicate an email address so that i can grant me access

something wrong

I would encourage you to reach out to our ProSeries support team on this one. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714

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