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Level 4
June 10, 2021
Solved

Esignature sent wrong 8879 to client along with correct return

  • June 10, 2021
  • 2 replies
  • 13 views

Just sent a 1040 return to a client for esignature. They received the correct return but the 8879 was someone else's. How does that happen?

This topic has been closed for replies.
Best answer by Dave Kropp

I contacted docusign. They recommended clearing cache and cookies. Didn't work. I did refresh and repair updates. Next step will be to uninstall and reinstall Proseries. Side note on the 8879 that keeps popping up, the wife is deceased.


Deleted the _esignature pdf from the temp folder.

2 replies

Just-Lisa-Now-
Intuit Community Champion
June 10, 2021

 

 

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 4
June 15, 2021

The same signed 8879 is being attached to every file I try to send for esignature. Customer support is sorry they can't help.

Just-Lisa-Now-
Intuit Community Champion
June 15, 2021

@IntuitBettyJo  you want to weigh in on this at all?  Or maybe tag someone that works with the ESig processes?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 4
June 15, 2021

I contacted docusign. They recommended clearing cache and cookies. Didn't work. I did refresh and repair updates. Next step will be to uninstall and reinstall Proseries. Side note on the 8879 that keeps popping up, the wife is deceased.