Esignature sent wrong 8879 to client along with correct return

6 replies
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Just sent a 1040 return to a client for esignature. They received the correct return but the 8879 was someone else's. How does that happen?

ProSeries Professional

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Dave KroppAnswer

Level 4

I contacted docusign. They recommended clearing cache and cookies. Didn't work. I did refresh and repair updates. Next step will be to uninstall and reinstall Proseries. Side note on the 8879 that keeps popping up, the wife is deceased.

Deleted the _esignature pdf from the temp folder.

Just-Lisa-Now-

Intuit Community Champion

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Dave KroppAuthor

Level 4

The same signed 8879 is being attached to every file I try to send for esignature. Customer support is sorry they can't help.

Just-Lisa-Now-

Intuit Community Champion

@IntuitBettyJo you want to weigh in on this at all? Or maybe tag someone that works with the ESig processes?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

D

Dave KroppAuthor

Level 4

I contacted docusign. They recommended clearing cache and cookies. Didn't work. I did refresh and repair updates. Next step will be to uninstall and reinstall Proseries. Side note on the 8879 that keeps popping up, the wife is deceased.

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