esignature not working

Forum|Forum|6 years ago
March 24, 2020
7 replies
45 views

I have seen several posts about the Docusign esignature not functioning and no solutions posted.

I am having the same issues of it going to a blank screen and doing nothing. I REALLY need this to function with our current state of lock down. Is there no solution?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Well if you read all of the posts and there were no solutions, it sounds like there are no solutions. But if you really want to verify that there are no solutions, you could always try calling support.

Slava Ukraini!

G

Greg_WhiteAuthor

Level 2

I called support and they had me do a "Refresh Updates" and that fixed it. They also said if that didnt solve the issue that I should reset my internet explorer settings, as that is the program it uses to connect.

IRonMaN

Level 15

Thanks for posting back for the two or three people that do actually search before posting.

Slava Ukraini!

D

docdave

Level 3

All I can tell you is try every option posted. Delete cookies from your browser; refresh the installed programs; reboot the computer system; don't have the browser open when trying to esignature, and reinstall the program(remember to rename the data file to datafileold) or something like that. I think everything I mention has been shown on this discussion site. Good Luck and don't go nuts over it - we still have a little while to file.

dave

J

jeffrey

Level 5

As your post is a week old. Yes, the nuts part exited the equation.

It would be nice, if Intuit for once improved a product for the better.

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