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NTHartley
Level 3
March 5, 2021
Solved

Esignature email to client screen-cannot click NEXT

  • March 5, 2021
  • 3 replies
  • 21 views

Has anyone created a new template email for their clients using Esignature, and the NEXT button is light grey and cannot be selected to proceed forward?

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Best answer by timmurray

Yes!  Just today.  I re-entered the email address and all was good.  It seams to be corrupting the email address.

Tim

3 replies

timmurrayAnswer
Level 4
March 5, 2021

Yes!  Just today.  I re-entered the email address and all was good.  It seams to be corrupting the email address.

Tim

NTHartley
NTHartleyAuthor
Level 3
March 7, 2021

Thank you, Tim! That is also what we discovered.

Level 4
March 21, 2022

Just happened again.  I've filed about 20 returns with no issues.

Typing the email in again fixed it.

Odd.

Tim