Level 2

Question

Error opening up Pro Series Basic 2021

13 replies
78 views

My computer did a unexpected reboot and now I cannot sign-in to Pro Series Basic 2021 receive an error message regarding Microsoft .NET Framework file then it closes without opening the program

ProSeries Basic

This topic has been closed for replies.

J

jkapich

Level 3

What error message did you get? Could you post it verbatim?

M

mikesaAuthor

Level 2

the Error Message:

ProSeries has detected an issue with a Microsoft . NET Framework file that will prevent ProSeries from running properly. Please follow the instructions in the link below to correct the issue. If the problem persists, restart Pro Series.

The link points to Intuit home page ...

J

jkapich

Level 3

Please try renaming the user.config file.

1. Locate your Intuit,_Inc file by going to C:\Users\username\AppData\Local\Intuit,_Inc

"username" should be your username for your computer.

2. Locate the correct folder in here. It should be named Protax21.exe_ with random symbols at the end. You may have 2 of them, one for Basic and one for Core.

3. In each of the above folders locate the 0.0.0.0 folder. Change or delete the user.config file

T

TaxGuyBill

First thing to try is read this article:

https://proconnect.intuit.com/community/help-articles/help/repair-or-reinstall-microsoft-net-framework/00/5684

M

mikesaAuthor

Level 2

I tried the steps still receiving the error

Just-Lisa-Now-

Intuit Community Champion

that unexpected reboot was probably part of a Windows update, Id see if Windows still has more updates to install.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

mikesaAuthor

Level 2

Yes, everything is up to date...

I

iwork4me24

Level 2

can't open peo series

I

iwork4me24

Level 2

That's my problem

L

LennonBronx

Level 2

My Pro Series 2022 and 2023 is not opening

Just-Lisa-Now-

Intuit Community Champion

@LennonBronx wrote:

My Pro Series 2022 and 2023 is not opening

that's kind of like saying "my car wont start"...what happens when you try to open the program? We need more info to be able to offer any type of help with this.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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