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M
mclong01
Level 1
September 15, 2020
Question

Error code 5 when login in to update products

  • September 15, 2020
  • 2 replies
  • 10 views

I cannot do a product update for e-filing professional tax returns I get an error code 5.

This topic has been closed for replies.

2 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
September 15, 2020

If this is  a stand alone system, try using REPAIR Updates from the Windows Programs menu (dont try to open ProSeries), if this is on a Network version of ProSeries, I think you'll need to call into support.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    S
    SoCal920
    Level 3
    April 30, 2021

    I'm getting the same error.  Tools - Repair Update and I ran it as an administrator, but i still am having the same error issue

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