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Level 2
January 25, 2023
Solved

Error Code 00001985

  • January 25, 2023
  • 9 replies
  • 50 views

Good morning,

Has anyone ever seen this before? I was transmitting returns just fine until last night? Ive never seen this message before and no explanation.?

 
 

Return Rejected: Code: 00001985

 

 

This topic has been closed for replies.
Best answer by QuickStep Tax

Go to the file rejected by the error.

Press F9

Press F10

Resubmit

 

9 replies

Level 3
January 25, 2023

I am getting the same rejection code but it is not happening on all of of my returns. I am currently on the phone with Intuit/Pro Series and they are unsure but still working on it.

I updated my software, resaved the returns and re-filed and it did not fix the problem. 

tiaire23Author
Level 2
January 25, 2023

Thanks for responding. I'm on the line with them as well trying to figure it out. I had some files that went thru fine too. 

 

I deleted, restored, and refiled... same thing continues to happen. 

IRonMaN
Level 15
January 25, 2023

I'm eagerly waiting to see if tiaire gets the same answer from support  😀

Slava Ukraini!
Just-Lisa-Now-
Intuit Community Champion
January 25, 2023

Have you run through Review on the returns with an issue, maybe the diagnostics show something?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
tiaire23Author
Level 2
January 25, 2023

Yes, no errors or explanations.

Level 2
January 25, 2023

Same here-no errors.  Has anyone resubmitted/re-efiled?

IRonMaN
Level 15
January 25, 2023

@1569 

Any insight on this.  The number of people with the issue seems to be growing.

Slava Ukraini!
Just-Lisa-Now-
Intuit Community Champion
January 25, 2023

So far, nobody has given a full rejection explanation...highlight the rejected file in the EFCenter, then hit F12, in that Efiling Reports window scroll down to Rejected Returns and view/print the full report, maybe its got some clues as to what needs to be done.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 3
January 25, 2023

There is no rejection explanation. The rejection note just has the code 00001985. There is no other description. Intuit has been unable to answer (i have talked with two associates) and they have not called me back yet. 

tiaire23Author
Level 2
January 25, 2023

Please share if you hear anything back. This is happening to quite a few folks now so sounds Iike it's a system wide problem. Fingers crossed we get some resolve.

Level 2
January 25, 2023

Any update on this?

Level 2
January 25, 2023

I have the same issue as of 1/25/23.

I am calling technical support but no answer yet after 1 hour waiting. 

Level 2
January 26, 2023

Go to the file rejected by the error.

Press F9

Press F10

Resubmit

 

Intuit Community Champion
January 26, 2023

Return Rejected: Code: 00001985

 

There must be an explanation other than the code.

IRonMaN
Level 15
January 26, 2023

They said there wasn't.  But I'm not looking over their shoulder so I can't vouch for that 😬 

Slava Ukraini!
Intuit Community Champion
January 26, 2023

I think lisa said there is no explanation on this. It could be the bank product or a PS issue. 

January 26, 2023

Hi there. This is what we recommend for rejection code 00001985:
1. Update the ProSeries program
2. open the return
3. hit F9 to recalculate then F10 to save
4. re-submit the return for electronic filing 

IRonMaN
Level 15
January 26, 2023

Wouldn't that be something worthy to put up as an alert in the program?  Better yet, instead of the huge ad for e-signatures that I am forced to constantly look at when I open my program, use that space for this type of information.

Slava Ukraini!
Just-Lisa-Now-
Intuit Community Champion
January 26, 2023

I hate that big ESig ad on the side, have to constantly close it! 

My home system Win 11, gave me a popup that asked it I want to permanently close it, but office Win 10 hasn't given me that option!!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪