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omegaba1
Level 2
February 13, 2021
Solved

Efiling

Today is opening day for e filing.  I am trying to convert my files, but it states that it did not covert.  Go back and check for errors.  When I check, there are no errors.  I have updated the system as of this morning.  Is anyone else having this problem?

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omegaba1Answer
Level 2
February 13, 2021

God Bless You!  That was it!  Thank you so much!

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5 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
February 13, 2021

Windows programs menu > Proseries 2020 > Repair Updates 

see if that gets things working right.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    omegaba1Author
    Level 2
    February 13, 2021

    I tried it twice.  It is still saying that the return cannot be converted.  Open up the file, check for errors and try again.  I have opened the file.  There are no errors.  I was able to send over a 2019 tax return for a client today with no issues.

    dkh
    dkh
    Level 15
    February 13, 2021

    Have you checked the box to verify your PTIN ?    It's new this year.

    Tools > Options > Firm/Preparer Info

      omegaba1AuthorAnswer
      Level 2
      February 13, 2021

      God Bless You!  That was it!  Thank you so much!

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