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Eric S
Level 2
Jul 18, 2024 11:45 AM UTC
Question

Efiled return

Efiled return with State of Connecticut.  Have acceptance ref# and acceptance date but contact state and they have no record of the return.  Client wants their refund.  Call state and left on hold for hours.  Not sure what else to try

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5 replies

IRonMaN
IRonMaN
Level 15
Jul 18, 2024 1:54 PM UTC

Try calling Intuit to see if they can provide some guidance.

Slava Ukraini!
    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    Jul 18, 2024 1:57 PM UTC

    By "contacting the state" you spoke with someone and gave them the confirmation info and they didnt tell you how to proceed? 

    Or youre just looking at their refund website?

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
      sjrcpa
      sjrcpa
      Level 15
      Jul 18, 2024 2:49 PM UTC

      How long ago was it efiled?

      The more I know the more I don’t know.
        Eric SAuthor
        Level 2
        Jul 20, 2024 11:44 AM UTC

        April 5

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