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EFILED PROBLEM URGENT

Forum|Forum|5 years ago
April 2, 2021
9 replies
50 views

I efiled 2 2019 returns before the October extention deadline. When I open the returns in the program neither shows the completed return but they both give a message that the returns were efiled. They are both pending on the Efile page and will not give me a requested acknowledgement of the filings. I have no idea why and have no backup of the completed returns as a result. What do I do?

no I do not have hard copies

no there is no copy in the PROPDF file.

Please help if you can.

ProSeries Professional

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

I agree with the above, highlight the files, then use Update Acks, not the regular Receive Acks.

.Im not sure I understand the part about having a backup, or what it has to do with this missing Ack situation....whats your regular backup procedure?

If you open the return are they not complete?

dkh

Level 15

Do you have the information to recreate the return as it would have been when efiled? or are you just trying to get an efile acknowledgment for whatever purpose?

T

taxes96786Author

Level 8

Both...I don't have everything to recreate the return. I tried both get acknowledgment options...they don't do anything.

dkh

Level 15

I don't understand how you prepared a return but kept no documentation. No copy of the clients information used to prepare the return. No copy of the return you submitted to IRS.

dkh

Level 15

Did you use the Receive Acknowledgment Status or Update Acknowledgment Status? Try the Update

I'm guessing the other post contact Just Lisa Now - Intuit Accountants Community asking for Lisa is for help with this post?

I'm not Lisa but one time at a church camp someone thought my name was Lisa. Does that count?

T

taxes96786Author

Level 8

Thanks for your post...Lisa is the only one I thought might be able to answer. I have also emailed PS headquarters but, no response yet.

I had my client register on the IRS site for a copy of W&I and return transcript. The transcript won't give me the detail I need but with it I can compare the numbers.

I was hoping there was a way I could recover the original return since the program knows it was filed and there is an acknowledgment sitting out there somewhere.

Just-Lisa-Now-

Answer

Intuit Community Champion

I agree with the above, highlight the files, then use Update Acks, not the regular Receive Acks.

.Im not sure I understand the part about having a backup, or what it has to do with this missing Ack situation....whats your regular backup procedure?

If you open the return are they not complete?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

taxes96786Author

Level 8

I will try again, thanks

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