Level 3

Question

E SIGNATURES

Forum|Forum|6 years ago
January 27, 2020
25 replies
55 views

Is anyone else having issues with the E-Signatures not working?? I cannot see the dashboard or send any e signatures for the past hour or so! Smh.

This topic has been closed for replies.

K

Kimberly333

Level 3

I am currently having a similar problem. When I try to open the dashboard I receive an "unexpected error was encountered... try again". This has persisted for over an hour. How did you resolve?

TaxAndCoffee

Level 3

I am getting an "unexpected error" on my dashboard as well. For about 30 minutes now.

☕ Coffee is life. ☕

K

Kimberly333

Level 3

Contacted technical support. In the end, we restarted proseries and the problem resolved. I would try that.

J

jeffrey

Level 5

This seems to be a major problem. It has been down now for 2 days, Tech support said, yes we know, we are working on it.

I need this fixed.

HFINANCIALAuthor

Level 3

Yes. I have tried everything within the software! Nothing worked. So what I did was logged into DocuSign website directly from another browser. Then I can see the signatures completed and pending. Go to https://account.docusign.com/. This has been my lifesaving work around to keep me going! Intuit should definitely issue a work around for people at the least! Smh I need a credit for my e-signature fees! Lol.

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DebPriebe

Level 3

Also down for me. Have a stack to send esignature to, and they are expecting it now. what's happening?

J

jeffrey

Level 5

It appears to be working for now, at least on my computer.

D

DebPriebe

Level 3

working now for me.

J

jeffrey

Level 5

Spoke too soon,

I got all the e-signs that were stacking up and sent out. Now I am trying to check them, and back to the same old problem.

Tech Support told me they would contact me once fixed. I haven't heard from them yet, so I wonder if they know their fix lasted a couple hours?

J

jeffrey

Level 5

One work around, which I had to use yesterday. (it went down again late in the day).

If you can get ProSeries to send the docusign envelope like it is supposed to, instead of checking via the ProSeries malfunctioning Dashboard, you can sign into DocuSign directly and see the activity there, and download the documents.

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DebPriebe

Level 3

Thank you Jeff. I finally figured out how to get there. It's a bit more cumbersome without eSignature to send Individuals, but it functions. I thank you for posting.

d

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Lizard269

Level 4

E signature is so disappointing. Quite sure it is down more than it is available. Thanks for the work arounds all!

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jeffrey

Level 5

still don't have it right do they?

T

TaxWizard

Level 3

Our firm has experienced nothing but frustration and decreased productivity as a result of the inadequacies of this feature. When it works, it is a joy. But with sadness we have encountered far more problems than success.

Called support and was told that the issue was Windows Update conflicting with e-signature.

This has become with a WTF moment...........................

No solution in sight......................

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Lizard269

Level 4

Have you tried logging in directly to DocuSign? Generally my problem is not sending the document but receiving back from client.

J

jeffrey

Level 5

It is beyond frustrating. I think ProSeries if they really cared about us, would refund all the money we have given them for this faulty product.

I have trouble all the way around. Yes I can go directly to Docusign, but it is time consuming, and ProSeries once again is failing us a customers. It seems like they should keep what works and improve what doesn't, instead of reinventing the wheel and causing problems all the time.

bookworksaccountingllc

Level 2

I have literally been experiencing this issue and the "unknown URI" issue for 6 weeks now. I can't even explain my frustration. I have wasted countless hours. Call my clients, explain the returns and THEN I CAN'T SEND THEM AND GET SIGNATURES. This is unacceptable. I have tried everything.