E-Signature White Screen

Forum|Forum|6 years ago
April 27, 2020
7 replies
18 views

White screen after requesting the e-signature. Says the return is through processing, but nothing visible. Tried updating, refreshing updates, and repairing updates. Found that these painful processes did help in the past after 3-4 iterations each or a certain combination, but today, nothing. Help?

eSignature

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A

Asa

Level 2

1. Check for Windows Updates. Download, Install, and Restart Windows until no new windows updates are available in “Check for Updates” (This is a Windows function).

2. Then run the repair updates tool for ProSeries.

3. If this does not fix your E-signature issue, go into your ProWin19 folder, rename the current “32bit” subfolder to “32bitOld” and create a new folder called 32bit within the ProWin19 folder. Then reinstall ProSeries to the ProWin19 folder.

If you are on a network installation, follow the steps 1 and 2. If this does not solve your issue, rename the ProWin19 folder to ProWin19Old, then go your shared network folder ProNet19, go to into the sub folder wkstn, and run the Setup.exe .

This should solve your e-signature “Invalid URL”, “an unexpected error occurred”, or blank white screen issue.

P

Patrick H Brewer CPAAuthor

Level 3

Within 2 minutes after posting, I tried again and it worked just fine. I've had this happen 3 times this week - all of which have taken far too long to fix. I'm 2 1/2 hours into trying to fix this instance alone. I've read that there are some known issues about this process - so any idea as to what's being done? Extremely frustrating.

A

Asa

Level 2

Hi Patrick - not sure what causes it to work sometimes and not others- but if you go through the steps listed, it should keep the issue from re-appearing. Has worked for me and other ProSeries users. If you call ProSeries technical support, they should be able to walk you through the process.

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