Skip to main content
Level 4
February 10, 2022
Solved

E-Signature

  • February 10, 2022
  • 1 reply
  • 14 views

When I purchased Proseries 2021 in November 2021, I was prompted to signup for (and pay for) e-signature.  I purchased a block of 50 signatures.  However, they are not showing up in my 2021 software.  How do I get access to the 50 signatures I purchased?

This topic has been closed for replies.
Best answer by BethP

Same thing happened to me and I had bought signatures for TY 2020, not 2021.  I called customer service and they refunded the cost and then sold me the right tax year.  Check your receipt and see which year you purchased. 

1 reply

BethPAnswer
Level 4
February 11, 2022

Same thing happened to me and I had bought signatures for TY 2020, not 2021.  I called customer service and they refunded the cost and then sold me the right tax year.  Check your receipt and see which year you purchased. 

KMACKAuthor
Level 4
February 11, 2022

Thank you.  I will try that.