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dcrobb
Level 1
April 15, 2021
Question

E-filed return but IRS doesn't have it

  • April 15, 2021
  • 3 replies
  • 23 views

I filed a return for a client on 2/26/21 however she still does not have her refund.  When checking with IRS they say it is lost.  Pro Series will not let me re-file so what do I do now?

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3 replies

G
garman22Intuit Community Champion
Intuit Community Champion
April 15, 2021

They might be forced to file paper. 

sjrcpa
sjrcpa
Level 15
April 15, 2021

"When checking with IRS they say it is lost."  Is "they" some random person on the phone?

When did you call? Do you have proof of efiling and acceptance from the software?

What do you think might happen if you call again?

The more I know the more I don’t know.
    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    April 15, 2021
    ^^^this^^^
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