Skip to main content
Level 2
February 25, 2021
Solved

E-FILE REJECTED

  • February 25, 2021
  • 2 replies
  • 18 views

Receives a R0000-504-02, It has to do with social security numbers but I checked all of them and they are all right. What can I do to solve this issue?

This topic has been closed for replies.
Best answer by Just-Lisa-Now-

Youd need to view the entire rejection to know which dependent its referring to (highlight the client file, hit F12 and choose rejected Returns and print the report), but do any of the kids have double middle or double last names?  

Sometimes the name you have last isnt what IRS has a last and the name and SSN dont match.

 Ask for the actual SS cards to tell which name is really "last", it will be on the second line of the SS Card.

2 replies

Just-Lisa-Now-
Intuit Community Champion
February 25, 2021

Youd need to view the entire rejection to know which dependent its referring to (highlight the client file, hit F12 and choose rejected Returns and print the report), but do any of the kids have double middle or double last names?  

Sometimes the name you have last isnt what IRS has a last and the name and SSN dont match.

 Ask for the actual SS cards to tell which name is really "last", it will be on the second line of the SS Card.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
JOSE10892Author
Level 2
February 25, 2021

Hi Lisa,

Thank you, I will try that.