Skip to main content
S-hall
Level 2
Mar 14, 2021 1:18 AM UTC
Question

Does anyone know what this message"the remote server a error (502) Bad Gateway

I was e-filing a return and it says it went through however it also had a red hand saying retrieve customer service messages from the intuit server an error (502) bad gateway. Does anyone know what this means?

This topic has been closed for replies.

5 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
Mar 14, 2021 1:24 AM UTC

How long has this been happening?  I see bad gateway messages now and again, they seem to resolve on their own at some point.

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
S-hallAuthor
Level 2
Mar 14, 2021 1:26 AM UTC

This is the first time this has ever happened. I just wanted to make sure it went through O.K. 

    qbteachmt
    qbteachmt
    Level 15
    Mar 14, 2021 1:30 AM UTC

    You asked this twice. I will mark the other one to be deleted.

    Don't yell at us; we're volunteers
    Intuit_hieu
    Level 6
    Mar 14, 2021 1:10 PM UTC

    were you able to receive EF acknowledgement for that submitted return?

    S-hallAuthor
    Level 2
    Mar 14, 2021 3:48 PM UTC

    Yes, I did get an acknowledgement that it was accepted.

    Terms & ConditionsAccessibility statement
    Tax software
    Intuit Lacerte Tax
    Intuit ProConnect Tax
    Intuit ProSeries Tax
    Referral Program
    Workflow add-ons
    Intuit Tax Advisor
    Hosting for Lacerte & ProSeries
    eSignature
    Protection Plus
    Pay-by-Refund
    Intuit Link
    Accounting solutions
    QuickBooks Online Accountant
    QuickBooks Accountant Desktop
    EasyACCT
    Training & support
    Training Center
    Learn & Support
    Resources for starting a tax practice
    Tax Pro Center
    How to get started offering advisory services
    Call Sales: 833-564-8436
    Sitemap
    Turbotax icon creditkarma icon QuickBooks icon Mailchimp icon
    About Intuit Join Our Team Press Room Affiliates and Partners Software and Licenses

    © 2026 Intuit Inc. All rights reserved.

    Intuit, QuickBooks, QB, TurboTax, ProConnect, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    By accessing and using this page you agree to the Terms and Conditions.

    Terms and Conditions About cookies Manage cookies
    Legal Privacy Security
    TRUSTe
    Products
    T1 Tax Module
    T2/CO-17 Tax Module
    T3 Tax Module
    T4, T5 & Other Tax Forms
    Tax Suites
    Single Returns (OnePay)
    ProFile 20
    QuickBooks Online Accountant
    Pricing
    Pricing & bundles
    Free trial
    Learn
    Getting started
    Training
    Webinars & events
    Support
    Download & activate
    Community & support
    System requirements
    Refer a friend
    Call sales: 1-844-861-3600
    Manage cookies

    © 2026 Intuit Inc. All rights reserved.

    Intuit and QuickBooks are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Legal Privacy Contact Contact
    Logiciels
    Logiciel d’impôt T1
    T2/CO-17 Tax software
    Logiciel d’impôt T3
    T4, T5 et autres formulaires fiscaux
    Suites Fiscales
    PayezPourUN
    ProFile 20
    Signature Intuit pour ProFile
    QuickBooks en ligne Comptable
    Prix
    Prix et offres groupées
    Essai gratuit
    Apprentissage
    Démarrage
    Formation
    Webinaires et événements
    Soutien
    Télécharger et activer
    Communauté et soutien
    Exigences système
    Recommandez un ami
    Appeler les ventes : 1 800 943-9834
    Paramètres des témoins

    © 2026 Intuit Inc. Tous droits réservés.

    Intuit et QuickBooks sont des marques déposées d’Intuit, Inc. Les modalités, les fonctions, le soutien, les prix et les options de service peuvent être modifiés sans préavis.

    By accessing and using this page you agree to the Terms and Conditions.

    Nos offres d’emploi Contactez nous Renseignements juridiques Confidentialité