DMS won't work

Forum|Forum|6 years ago
February 5, 2020
3 replies
15 views

Oh, yea! Proseries made me update and now my DMS will not work at ALL. I've run the repair on multiple computers and I've uninstalled / reinstalled and it still is opening, giving me an error message and not letting me see any of my client data. I'm on a server with 4 computers connected. Anybody else running into this issue and what did you do? I was on the phone with technical support for two hours yesterday with a different issue so don't want to go down that rabbit hole unless I have to.

ProSeries Professional

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T

Tsaxon

Level 2

I just switched to proseries from Ultra Tax and appear to be having the same problem. I was saving to DMS fine when printing. Now after several error messages it lets me print to DMS but none of the other clients stuff is in there. And it appears to be a trial version, but when i go to update license, it tells me there's an error communicating with intuit.

T

Tsaxon

Level 2

update from my last post - I went to File - Database and clicked on the one that was the server. Mine had been changed back to my local drive. Not sure if that helps at all. I'm super new to proseries.

G

gelizares

Level 3

My DMS wont work at all ever since I upgraded been on tech support for days on end and spent 500 on tech support because they say its my computer. I'm so frustrated it keeps saying my client entitlemnent isnt installed did repair unintall reinstall nothing works.

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