Dependent Rejection

Forum|Forum|5 years ago
February 13, 2021
2 replies
9 views

I have some clients that claim only the dependent care expenses using the Q but are now getting rejected even though they're not claiming the dependent. Has anyone had this issue? I am guessing it has something to do with the way Intuit is transmitting the information to the IRS. And I just tried calling customer service and they're closed

ProSeries Professional

This topic has been closed for replies.

qbteachmt

Level 15

Are you sure they are closed?

"For customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link with ProSeries, please call 1-800-434-6818. We offer extended hours for support at the busiest tax-filing times. See below for extended hours. Closed on all holidays listed below."

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for-help/00/4714

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T

thetaxguy305Author

Level 3

Yes it was my mistake, didn't realize that it was Pacific time. They were not very helpful anyway.

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