Customer Support

Forum|Forum|4 years ago
November 15, 2021
5 replies
33 views

I purchased the ProSeries product last week hoping to file my charity's Form 990-EZ. Intuit was on the IRS approved provider's list. Now I find out they cannot file the 990-EZ and getting connected with someone at Intuit is impossible... not nearly impossible... impossible. While I don't think this is a question for the Community this appears to be my only option.

Do you tolerage poor customer support like this or am I missing a way to contact them?

ProSeries Professional

This topic has been closed for replies.

Best answer by abctax55

You can't efile via professional tax prep software (such as ProSeries & Lacerte) unless you have an EFIN.

An EFIN is obtained from the IRS, and then must be uploaded & verified by Intuit.

Additionally, Intuit requires a *Fast Path* licensing fee.

So while the IRS has ProSeries on the "approved" list, it doesn't mean it can be utilized by DIYers to efile F 990's

@IntuitBettyJo - any chance of getting a refund for this person?

Just-Lisa-Now-

Intuit Community Champion

why can't you Efile it?

Im not familiar with 990s, but I think @PATAX does some 990s.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

abctax55Answer

Level 15

You can't efile via professional tax prep software (such as ProSeries & Lacerte) unless you have an EFIN.

An EFIN is obtained from the IRS, and then must be uploaded & verified by Intuit.

Additionally, Intuit requires a *Fast Path* licensing fee.

So while the IRS has ProSeries on the "approved" list, it doesn't mean it can be utilized by DIYers to efile F 990's

@IntuitBettyJo - any chance of getting a refund for this person?

HumanKind... Be Both

sjrcpa

Level 15

"Do you tolerage poor customer support like this"

Unfortunately we have no choice but to accept what they give or do not give us. And poor customer service is usually what we get. Our complaints do not result in change,

The more I know the more I don’t know.

IRonMaN

Level 15

When you buy an Intuit product, you learn to tolerage a lot. ☹

Slava Ukraini!

PATAX

Level 12

Above respondents are all correct.... Maybe you can save file to flash drive and see if there is any local tax preparer who uses Pro Series and if they can e-file that for you...