Solved
Covid 19 Stimulus Checks
What should you do if the IRS tool says it cannot determine your eligibility at this time and you meet every criteria?
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Linda -- Yes I am having the same problem with a number of clients. I am finding that anyone who owed money on their return (even though they paid it using a bank account) are getting that same message of "Payment Information Not Available." This occurs whether or not they are self-employed. I have at least 5 clients in this same boat and all 5 are eligible for the check and have either been laid off or lost all their customers and are really hurting. Easy to recommend patience when you've got money flowing in. I believe it is a glitch in the programming and have no idea when it will get straightened out. It is indeed frustrating.
Without any help from the professionals on this community forum, I was able to find information that basically stated what has been said on here as to the information provided when paying the tax bill was not for the purpose of Depositing and could not be used as such. I have also determined that several of the clients I have that have this issue had either just filed recently or had not filed 2019 as yet.
Personal opinion, not facts, I think perhaps they are doing the 2019 filers first. If someone fell into the in-between area because of recently filing they may be okay soon. That is at least what I hope for those of my clients who are hurting from this situation. I don't have any clients that have not gotten the stimulus and are complaining when they are not in need. Those ones have simply wanted an explanation.
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