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M
Mark09
Level 2
March 24, 2021
Question

Corrupt file

  • March 24, 2021
  • 2 replies
  • 13 views

Hello Intuit Pros!

I efiled a client but soon after I had no access to the file because it was corrupt.  Will I receive a refund for efiling this client or do I have to pay again once I refile this client?

Thanks

This topic has been closed for replies.

2 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
March 24, 2021

You said you Efiled it, then it became corrupt...did the Efile not go through?

Nobody in this group has access to your account, you'd have to call support if you end up having to reauthorize (pay for) this file for printing or Efiling to get a credit.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
M
Mark09Author
Level 2
March 25, 2021

Thanks for the response. I did my clients return again and was asked to pay once I efiled again. Does anyone have a phone number for Intuit Proseries basic?

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