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jasontran
Level 4
February 15, 2021
Question

convert and transmit selected returned/extensions/payments failed

  • February 15, 2021
  • 8 replies
  • 52 views

Hello,

After i ran the final error then go to e-file and transmit the returned but i got this message. "Convert and Transmit selected returns/extensions/payments failed.  The return has NO error. What could be wrong?  

thank you

jason

 

 

 

 

This topic has been closed for replies.

8 replies

IRonMaN
IRonMaN
Level 15
February 15, 2021

If the return looks good, try disabling the error checking feature when you convert the file for e-filing.

Slava Ukraini!
    M
    mabe
    Level 2
    February 15, 2021

    That doesn't work either, the system still refuses to convert or transmit

    dkh
    dkh
    Level 15
    February 16, 2021

    Have you verified your PTIN?   it's a new step this year

    Tools > Options > Firm/Preparer Info      check the pink box

      M
      mabe
      Level 2
      February 16, 2021

      I contacted  Support via telephone and got things moving correctly.

      J
      jasontranAuthor
      Level 4
      February 16, 2021

      Hold time was more than one hour. I could not wait.

       

       

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